About Us

The Mission at StemExpress is to accelerate the cure and prevention of significant medical conditions at life-changing speed. In 2010, the company was created to expedite research and clinical trials through the implementation of our own stem cell collection centers and state-of-the-art cell manufacturing laboratories. We support medical research, gene therapies and clinical trials by collecting human bone marrow and blood cells from our donors and sending to our clients. We provide expediency from order to delivery and guarantee every sample arrives with the highest purity, viability, and quality that researchers need to ensure confidence in their results. By shortening the time it takes to collect samples or isolate primary cells, we can help reduce months, and even years off a project. That means new cures and treatments can reach patient care faster, giving months and years back to the people afflicted with serious medical conditions.

In addition to our company's core cell and gene therapy initiatives, in 2020 we began partnering with hospitals and public health departments to provide end-to-end COVID-19 testing using gold-standard PCR.

The Role

To be a successful member of the COVID Team, a Medical Assistant will do the following:

• Exercise utmost professionalism and tact to provide excellent customer service to all individuals seeing testing services
• Practice confidentiality and privacy protocols in accordance to established policies and HIPAA requirements
• Maintain a safe, secure, and healthy work environment by following established safety standards and procedures
• Travel to various collection locations as assigned 
• Collect samples of potentially infectious bodily fluids from individuals using nasal, oropharyngeal, and nasopharyngeal swab methods 
• Consistently follow established StemExpress SOPs regarding donning and doffing of required PPE, including N95 mask, face shield, gown, gloves, hair bonnet, and shoe covers
• Exercise problem-solving and conflict resolution skills when handling individual complaints; appropriately refer donor complaints to designated personnel as needed
• Assist in day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry as needed. 
• Perform other duties as assigned. 

Reporting Relationships

This position is non-supervisory and will have no oversight for personnel.

Minimum Qualifications

• Open availability - shifts can be assigned on weekdays, weekends, and during evenings when necessary
• Active Medical Assistant certification from a state accredited program 
• High School Diploma/GED 
• At least 1 year of customer service experience 
• Valid driver's License and consistently reliable transportation 
• Must be able to lift a minimum of 30lbs 

Preferred Qualifications

• Microsoft Office software skills, including Excel, PowerPoint, and Word 
• Previous experience with EPIC software
• COVID-19 considerations: Mandatory COVID testing may be required in compliance with changing State and Federal guidelines. Testing services are available to all employees at anytime.

Required Licenses/Certifications

• Medical Assistant Certification from an accredited program

StemExpress is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.