• 19-Apr-2021 to 18-Jul-2021 (PST)
  • Clinical
  • Folsom, CA, USA
  • Full Time

StemExpress is proud to offer a comprehensive benefits program that includes healthcare contribution, flexible spending account, employee assistance program, long-term disability, 401k matching, and holiday pay. We contribute toward participation in group health, vision and dental plans.

About Us

StemExpress, LLC was founded in 2010 and is headquartered in Folsom, California. We currently stand as the nation's leading biospecimen provider of viable, healthy/disease-state human primary cell products for academic, biotechnological and contract research organizations. We support medical research, gene therapies and clinical trials by providing researchers with the highest quality cellular material from our own state-of-the-art laboratories. We have built an extensive global network of hospitals and clinics with a vast donor base, granting scientists access to consistent and specialized cellular products. In response to the rapid spread of COVID-19 in 2020, we began partnering with hospitals and public health departments to provide end-to-end COVID-19 testing using gold-standard PCR. We are committed to expanding and optimizing both their COVID-19 operations as well as the company's core cell and gene therapy initiatives.

The Team

The StemExpress Client Services Department is driven to provide researchers with high-quality products at life-changing speed. The Production Scheduling team excels at providing outstanding customer service to StemExpress Blood Donors and internal teams.

The Role

The Donor Scheduling Coordinator (DSC) provides scheduling services for our seven Stem Cell Collection Centers throughout the United States. The DSC will be responsible for managing our blood donor appointment scheduling, answering donor questions, utilizing and following scheduling systems, procedures, and policies. supporting project scheduling as needed to ensure attainment of department goals.

Duties and Essential Job Functions:

To be successful, the Donor Scheduling Coordinator will do the following:

  • Schedule appointments for Collection Center donors at least 72 hours in advance
  • Adhere to StemExpress and FDA guidelines around timelines for donors to safely donate blood-based products
  • Demonstrate exceptional customer service skills, over the phone and in person, with our donors, clients, and internal departments
  • Proficiently deliver information and answer questions through phone and electronic inquiries
  • Remind donors of appointments
  • Contact donors who are being recalled for projects
  • Monitor appointment schedule continuously to ensure adequate number of donors are scheduled within our collection centers to meet daily collection goals and build efficiency into our product production
  • Provide information to Donors who have joined our Donor Registry and enlist them for a qualification appointment
  • Work with internal teams in Client Services, Sales and Collection Centers to monitor, report, and reschedule donors due to failed collections
  • Partner with Marketing and Collection Center teams on donor recruitment campaigns
  • Display strong administrative skills

Reporting Relationships

This position will report to the Production Scheduling Supervisor and will not have any supervisory duties.

Minimum Qualifications

  • Must have a flexible day shift work schedule to accommodate scheduling needs
  • Strong sense of urgency and problem-solving skills
  • Be outcome-oriented
  • Ability to shift focus between tasks
  • Work in a fast-paced environment
  • Strong attention to detail is essential
  • Proficiency in MS Office and ability to learn new software programs quickly
  • Knowledge of operating standard office equipment
  • Demonstrate critical thinking and troubleshooting skills
  • Excellent at verbal and written communication

Preferred Qualifications

In addition to the Minimum Qualifications, a strong applicant would include:

  • Practice with Good Documentation Practices (GDP) and continuous improvement
  • Experience with hands on administrative support
  • Medical office, hospital or blood bank experience

StemExpress is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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